We are pleased to invite you to Engage360, the inaugural industry event co-hosted by Gimbel & Associates and Crawford Technologies.
This free, invitation-only event offers a unique chance to gain strategic insights and network with fellow industry leaders—at no cost to you. We are dedicated to making valuable thought leadership accessible, which is why we are proud to offer this exclusive experience completely free of charge to our invited guests.
Join us for an engaging, future-oriented gathering designed to equip you with the knowledge, tools, and connections needed to succeed in the evolving landscape of customer communications.
Event Details:
Date: Tuesday, October 21, 2025 (the day before Printing United Opens)
Time: 7:00 AM – 4:45 PM EDT
Location: Rosen Centre, Orlando, FL, Salons 9 and 10 (2nd Floor)
Agenda Highlights
7:00 AM – 8:00 AM:
Continental Breakfast & Networking
8:00 AM – 8:30 AM:
Opening Remarks
Roger P. Gimbel, EDP, President of Gimbel & Associates
Ernie Crawford, M-EDP, President of Crawford Technologies
8:30 AM – 9:15 AM:
Keynote Address: An Update on Xerox Corporation
Sean Hickey, President, Americas Production, Xerox Corporation
9:30 AM – 10:15 AM:
Revolutionizing Business Models: Lessons from Amazon's Product Innovation & Technology
Randy Bradley, Amazon Web Services,
Financial Services Industry Executive Sponsor
10:20 AM – 11:05 AM:
Wide Format Reimagined: Automation, AI, and a Path to Sustainable Growth
Steven R. Webster, Director, Professional Services, Industrial Services, Ricoh, USA Inc.
11:10 AM – 11:55 AM:
Future-Proofing Print Operations: Why Quality Platforms Matter
More Than Ever
David Hunter, Principal, ChromaChecker Corp.
12:00 PM – 1:00 PM:
Catered Buffet Lunch
1:00 PM – 1:45 PM:
“PaaS” Print as a Service and Assessments
Mark Ferrara, Senior Director - Sales & Operations Support, Office Depot,
and Josh Rhine, Digital Print Operations, Office Depot
1:50 PM – 2:35 PM:
Witness the Shift: From Static to Cinematic AI‑Driven Transformation of Regulated Documents
Alan Berger, InfoSlips, Chief Executive Officer, North America
2:40 PM – 3:30 PM:
AI: Opportunities and Challenges - What Businesses Need To Know To Maximize The Value They Derive From It
Manish Hirapara, CEO, Peak Activity
3:35 PM – 4:20 PM:
Print Reloaded: Trends Driving Reinvention and Strategic Investment
Nathan Safran, Vice President, Research, PRINTING United Alliance
and Lisa Cross, Principal Analyst, PRINTING United Alliance
4:25 PM – 4:45 PM:
Closing Remarks
Roger P. Gimbel, EDP, President of Gimbel & Associates
Ernie Crawford, M-EDP, President of Crawford Technologies
