Gimbel & Associates Blog

How to Run Effective Customer Events

Posted by Lois Ritarossi on Aug 27, 2018 2:13:35 PM

Successful customer events and open houses don’t happen by accident. To realize tangible results you will need alignment throughout your organization on event goals, event strategies, and project planning responsibilities. You’ll also need a cross-functional team to execute the plan. Everyone (yes every person in your facility) will need to know what you are planning, and your reasons for hosting a customer event. Each employee will have a role before, during, or after the function.

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Topics: open house, events, customer events, demonstration, tour, digital print, cross media, wide format, news

The Gimbel & Associates Going Forward Guide: Creative and Production

Posted by Lois Ritarossi on Feb 28, 2018 11:42:00 AM

Departments in most companies often do their jobs independently. Marketing, creative, production and data groups exist in their own environments and are somewhat isolated from each other. Though this model has worked for a long time, things have changed in many verticals.
 
As print service providers migrate towards increasingly consultative relationships with their customers, coordination and cooperation among internal departments and external partners is becoming more important. Printers can distinguish themselves from the competition by delivering integrated solutions that produce measurable results. Customer situations are fluid and several departments and third-party partners must respond quickly to changing customer requirements. In this article we will concentrate on the relationship between creative and production teams.
 
 
Creative teams and production departments must collaborate to work out specifications and confirm they can produce the desired designs and formats within the allowed budget and turnaround timeframe. For complex projects the creative team may be at an agency or part of the end-customer’s organization and they must collaborate with a print service provider to execute a project or program. Without effective collaboration, the production team will waste time and money on changing designs and graphics, or suffer the impact of high production costs or unacceptable quality or turnaround times.
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Topics: print service providers, leadership skills, communications skills, digital print, cross-functonal, news

Can Legacy Applications Jumpstart Your Inkjet Success?

Posted by Lois Ritarossi on Jul 28, 2017 2:23:19 PM

Inkjet Platforms Bring a New Level of Customization, Impact, & Effectiveness 
 
High speed color inkjet can revolutionize a printing business, but printers won’t realize the most beneficial impacts of this technology by simply moving print from one platform to another. Profiting from inkjet requires effort in three separate areas of the workflow: data, print output, and finishing.
 
Though inkjet may bring new business to  a print service provider, most jobs processed on a new inkjet platform, at least in the beginning, are legacy applications. Printers developed these existing print jobs using then-current methods and technology. The legacy work is almost always a mixed bag of formats and processes. Print service providers will need to spend time on normalization and standardization as they prepare to introduce new inkjet platforms to their operations.
 
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Topics: inkjet technology, digital print, data analytics, variable data printing, paper

Direct Mail - Your Multi-Channel Gateway

Posted by Lois Ritarossi on May 25, 2017 8:00:00 AM

Cross-Channel Audience Recognition
Customers may limit inquiries with print service providers to quotes on print projects, but nearly all your customers are implementing multi-channel or omni-channel marketing strategies. A recent Winterberry Group survey showed 72% of organizations in the study were actively pursuing cross-channel audience recognition as a key business priority.
 
Multi-channel may seem threatening or intimidating to companies that create print for a living. If you don’t have the experience and resources to handle multi-channel campaigns, how will you support your customers?   One answer is something comfortable and familiar: direct mail.
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Topics: integrated marketing, multi-channel campaigns, digital print, direct mail

Upgrade fundraising strategies with printed and electronic messaging

Posted by Lois Ritarossi on Jan 5, 2017 1:04:51 PM

Printers have the expertise, non-profits have the need

Many non-profit organizations are stuck in the past when it comes to their fundraising efforts. Part of the challenge is a lack of resources. Non-profits rely on volunteers to handle administrative tasks. There may also be knowledge and experience gaps which may cost fundraising groups more than they realize. Partners such as print and mail service providers can be valuable sources of information and inspiration. Working with their partners, non-profit clients can upgrade their fundraising and communication strategies through printed and electronic messaging.

 “Tried and True” campaigns that have always produced satisfactory results are probably out-of-date today. Internet technology has affected everything – including the way non-profits inform donors about causes and persuade them to send money.  Good news for smaller non-profits, the internet has also leveled the playing field. Now any size organization has access to the tools and techniques necessary to upgrade their approach. Non-profits must modernize their methods to take advantage of current technology and connect to today’s contributors.

Data is king in the commercial business world and non-profits are no different. Sadly, most organizations do not have the data they need. Others are unsuccessful at applying their facts and figures. Effective use of data will improve messages to members, donors, volunteers, and sponsors. Stellar fundraising requires communicating the right information at the right time to the right people. Data makes that possible. And software tools drive effective customer engagement across multi-channel communications.

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Topics: digital print, marketing strategy, multichannel campaigns, integrated marketing, variable data printing

Paper and Ink Developments Broaden Inkjet’s Appeal

Posted by Lois Ritarossi on Sep 13, 2016 1:59:57 PM


Inkjet Advancements Exhibited at Drupa

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Topics: digital print, Publications, technology

Grow Your Business by Selling Value, Not Print

Posted by Lois Ritarossi on Mar 15, 2016 9:00:00 AM

Print providers are in an excellent position to help their customers understand the unique benefits of print communications, how to get the greatest return from their investments in printed material, and how to integrate print and digital media to raise the effectiveness of all the channels. Focusing on how customers benefit from their services is the way to get customers thinking of a print service provider as a strategic partner rather than a vendor.

 This requires shifting sales conversations away from production-related specifications such as print volumes, finishing, and paper stocks. Value-added discussions should be about business goals such as conversion rates, customer retention, upselling, lifetime customer value, and customer experience. 

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Topics: sales, consultative selling, multi-channel campaigns, sales effectiveness, variable data printing, digital print