Customer satisfaction

How to Get Designers and Print Production Working Together

Posted by Roger P. Gimbel, EDP on Aug 13, 2025 9:59:41 AM

 

When graphic designers and printers work together, they can create high-quality output that satisfies the clients’ goals and stays within budget. Collaboration is essential to produce effective printed materials that meet project objectives.

Here are some tips that will help both groups work together towards a common goal.

NOTE: This article describes the basics. For detailed information helpful for both printers and designers, click through to the linked articles.

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Topics: print production, graphic design, customer satisfaction, reviewing proofs, collaborating with designers, building strong partnerships, proactive feedback, project goals, mutual respect, creative projects, graphic design questions for printers

Costs Are Up but Don’t Let Customer Service Decline

Posted by Roger P. Gimbel, EDP on Sep 30, 2024 3:08:42 PM

 

For years, businesses assumed customer service and revenue growth were tightly intertwined. The best path to higher revenue, and by extension profits, was to keep the focus decidedly on customers and deliver exceptional service.

But perceptions change. Now, a constrained economic environment is forcing some businesses to shift from customers to cost-cutting and price increases to ensure the profitability of their businesses. A recent study by research and consulting firm Accenture found that 40% of CXOs surveyed said they plan to raise prices to pass costs increases to customers.

As a result, poorer quality and lower customer service are likely to follow. Service agents will be harder to reach, disputes will take longer to be settled, and

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Topics: news, customer service, customer satisfaction, chat bot, CSR, CRM

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