Workflow efficiency

Leveraging Technology to Streamline the Print Customer Journey

Posted by Roger P. Gimbel, EDP on Sep 11, 2025 2:16:24 PM

 

Print company customer expectations now revolve around speed, convenience, personalization, and reliability. Print quality and excellent customer service are still important, of course, but these elements no longer offer the competitive advantages they once did. The changing market demands compel printers to evaluate their traditional workflows and seek opportunities to upgrade technology that enables more automation and digital integration.

The Customer Experience

Online portals, automated quoting, web-to-print ordering, and digital proofing reduce friction throughout the buying process. If your operation has yet to implement solutions like these, now is the time to consider your options. Automation investments you make today will simultaneously improve the customer experience, lower your labor costs, and reduce your dependence on seasoned employees (who may be approaching retirement age).

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Topics: news, workflow efficiency, printing automation, ai, modernization, predictive analysis, printing industry, customer expectations, business continuity

Inkjet - How to Decide What’s Best for Your Business

Posted by Roger P. Gimbel, EDP on Feb 25, 2020 12:17:03 PM

Nearly all printing companies have by now pondered the idea of adding digital inkjet devices to their production floors. Top performing companies have already made the move, and it’s paying off for them. Over 50% of the top 50 U.S. print providers on the Printing Impressions 400 list are running production inkjet presses. 75% of them are experiencing revenue growth. It’s no wonder that inkjet is so popular, but printers have lots of choices when they decide to invest in an inkjet press. How do you know which one is right?

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Topics: news, personalization, inkjet, Inkjet Summit, digital printing, sheetfed, small print runs, workflow efficiency

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